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California State University, Northridge’s Tseng College, the institution’s career-focused graduate and professional education college, partnered with InsideTrack to increase enrollment and improve the fit and readiness of entering students. With InsideTrack Coaches working directly with prospective students throughout the application process, Tseng College staff could allocate more time to focusing on enrolled student persistence. As a result, the Tseng College increased enrollment numbers while maintaining a strong emphasis on student retention and success.

Results

0%

in aggregate enrollment

0%

in staff time dedicated to student persistence

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The Challenge

The Tseng College’s high-demand professional programs were attracting rising numbers of interested prospects. While the growth was good news for the institution, keeping up with inquiries from applicants was straining staff time and resources. At the same time, California State University, Northridge (CSUN) leadership were setting ambitious new goals for student retention and success, leaving Tseng College staff juggling institutional priorities with program needs.

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The Solution

InsideTrack Coaches supported Tseng College prospective students with decision-making and the application process — helping them find the best-fit program and prepare for a successful start — while Tseng College staff focused on retention efforts. The result was an increase in enrollment, better use of staff time, and insights that will spark continual improvement in student and institutional outcomes.

Download the case study to learn how California State University, Northridge leveraged coaching to improve outcomes.

  • Download the case study to learn how California State University, Northridge leveraged coaching to improve outcomes.

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