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Building bridges across the student journey

Capacity Building at University of Central Florida

It would be tough to find anyone working in higher education who doesn’t want to enhance student success. But getting an entire staff on board with the same student success initiatives can be a different story. Even though everyone is working toward the same outcomes, strategies and practices can differ wildly across an institution, and even within the same program.

The University of Central Florida made a commitment to enhancing support for online students, and worked with InsideTrack to build its own coaching program. In addition to training UCF’s advisors in coaching methodology, InsideTrack also provided step-by-step change support that aligned the program around the same goals and practices and created champions for the new initiative at every level within the university.

The result? Better student outcomes, greater insight into the student journey, and a more cohesive approach to student support that rises above department silos.

Download the case study to learn how UCF achieved institutional transformation, and how that transformed student success.

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