Tailored Support at Scale to Meet the Needs of Every Student

With our uCoach® Platform, getting support is a normal part of every student’s journey. Everyone receives automated nudges, and additional levels of engagement — up to one-on-one intensive coaching — are available depending on student and program needs. Students benefit from multichannel communication and mobile-friendly resources, while institutions can generate valuable, measurable insights on the student experience.
  1. INTENSIVE COACHING
    The delivery of proactive, 1:1 coaching at regular intervals over a period of time designed to help students develop the skills needed to meet goals.
    Student Impact
  2. EPISODIC COACHING
    The delivery of proactive, 1:1 coaching to help students overcome episodic events that have the potential to interfere with the student’s ability to meet goals.
    Student Impact
  3. ALERTS & DIAGNOSTICS PROTOCOLS
    A risk monitoring system and personal coaching diagnostic intervention designed to catch students in need and determine what kind of help will deliver the most impact to improve student achievement.
    Student Impact
  4. ENGAGEMENT (TRANSACTIONAL) COACHING
    Cohort and personalized messages layered on top of digital resources combined with the ability for students to reach out to coaches for additional information and guidance.
    Student Impact
  5. DIGITAL GUIDANCE CONTENT
    Self-directed resources that provide guidance on key topics and help students develop needed skills.
    Student Impact
  6. AUTOMATED NUDGES
    Automated messages sent to large groups of students at predefined intervals reminding students about deadlines, opportunities and resources.
    Student Impact
Student Impact

The Right Support for Every Student

The uCoach platform supports all kinds of coaching interaction and intervention, from automated messages to one-on-one phone calls. Institutions can utilize as many or as few of the tools the uCoach platform offers, and tap into a broader range of tools as their institutional needs change.

View Case Studies

Tools at your Fingertips

  • Program Administration
  • Multichannel Engagement
  • Analysis, Reporting & Insights
  • Student Web & App Experience
  • Intervention Management
  • Student Relationship Management
  • Content Authoring & Management

Increase engagement across your institution

Benefits for Students:

  • Access to the information and resources needed for success
  • Digital guidance resource links, videos, or downloads
  • Communicating with coaches by text, SMS, email, 
or voice
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Benefits for Institutions:

  • Integration with institutional systems
  • Onsite implementation and on-going in-person training
  • Institutional branding
  • FERPA compliance
  • New insights on the student experience
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Benefits for Coaches:

  • Multichannel communication conducted via a single platform
  • Roster management, alert monitoring, and triggers support prioritization of interventions
  • Functionality for logging and recording all student interactions
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Trusted by some of the world's top educational organizations.

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Tangible Results:

7.8%

Improvement in student retention among students who used the uCoach app at a large public institution

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3.6X

More successful in connecting with hard-to-reach students when Coaches used SMS to establish contact

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Our scalable platform gives institutions what they need.

  • Platform Overview

    Features

    • Direct-to-Student Mobile Enablement Platform
    • iOS, Android, and Desktop (Mac/PC) Experiences
    • 45 to 60 days Average Implementation Speed
    • Semimonthly Technology Enhancements
    • FERPA Compliance
    • Multi-Level Permissions
    • Centrally Hosted Solution (Cloud-Based Platform)
    • Top Tier Data Center
    • Support for four main browsers (Chrome, Firefox, IE, Safari)
    • Disaster Recovery Plan
    • SSL Traffic Encryption
  • Scalable Enablement for Students

    Features

    • Multichannel Approach
      • Text
      • Phone
      • App
      • Email
    • Proactive Nudging Across Terms
    • Targeted Email/Messaging Campaigns
    • Mapped Intervention Pathways to Support Students
    • Ability to record phone calls and log all student interactions
    • Automated Interventions
    • Rate-Limited Content Volume
    • Ongoing Learning and Optimization
    • Logged Communication and Student Actions
    • Student Intervention Monitoring and Analysis
    • Content Engagement Analysis
  • Support Services

    Features

    • Dedicated Consulting
    • Change Management
    • Training
    • Onsite Implementation and Ongoing In-Person Training
    • Personalized Opportunity Assessments and Launch Plans to Ensure Organizational Readiness
    • Evolving Content Library for Best Practice Student Communications
    • Customized Institution Specific Content Creation
    • Best Practice Sharing, Networking, and Benchmarking
  • Data Scope & Quality

    Features

    • Data Inputs Across the Student Lifecycle
      • SIS
      • LMS
      • CRM
      • Student demographic information
      • Financial aid
      • Registration holds
      • Course progress and early alerts
      • Student supplied resources
    • Complete (pre-enrollment to graduation insights) Student Lifecycle Data Coverage
    • Support for Alumni through Career Coaching
    • 100% Potential Student Coverage at Each Institution
See It In Action

Features

  • Direct-to-Student Mobile Enablement Platform
  • iOS, Android, and Desktop (Mac/PC) Experiences
  • 45 to 60 days Average Implementation Speed
  • Semimonthly Technology Enhancements
  • FERPA Compliance
  • Multi-Level Permissions
  • Centrally Hosted Solution (Cloud-Based Platform)
  • Top Tier Data Center
  • Support for four main browsers (Chrome, Firefox, IE, Safari)
  • Disaster Recovery Plan
  • SSL Traffic Encryption

Features

  • Multichannel Approach
    • Text
    • Phone
    • App
    • Email
  • Proactive Nudging Across Terms
  • Targeted Email/Messaging Campaigns
  • Mapped Intervention Pathways to Support Students
  • Ability to record phone calls and log all student interactions
  • Automated Interventions
  • Rate-Limited Content Volume
  • Ongoing Learning and Optimization
  • Logged Communication and Student Actions
  • Student Intervention Monitoring and Analysis
  • Content Engagement Analysis

Features

  • Dedicated Consulting
  • Change Management
  • Training
  • Onsite Implementation and Ongoing In-Person Training
  • Personalized Opportunity Assessments and Launch Plans to Ensure Organizational Readiness
  • Evolving Content Library for Best Practice Student Communications
  • Customized Institution Specific Content Creation
  • Best Practice Sharing, Networking, and Benchmarking

Features

  • Data Inputs Across the Student Lifecycle
    • SIS
    • LMS
    • CRM
    • Student demographic information
    • Financial aid
    • Registration holds
    • Course progress and early alerts
    • Student supplied resources
  • Complete (pre-enrollment to graduation insights) Student Lifecycle Data Coverage
  • Support for Alumni through Career Coaching
  • 100% Potential Student Coverage at Each Institution

Find out how we can help your institution.

Talk to Us

Want to see our uCoach® platform in action?

Fill out the form below to get access to a tour of our platform, or call 1-800-884-6371 for more information.