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Case Study: InsideTrack & Zoom Keep Students on Track

Zoom Blog

InsideTrack provides tech-enabled coaching solutions for colleges and universities to increase student enrollment, graduation, and career readiness. Since 2001, they have coached more than 1.2 million students and supported over 1,300 academic programs in reaching their goals. Through their uCoach® platform, professional coaches help students gain the skills and confidence needed to succeed in college and beyond. They also produce valuable insights on the student experience that drive more informed decision making across the institution.

We spoke with Caleb Wibbenmeyer, Sr. Manager Business Operations and Finance at InsideTrack, about his company and their use of Zoom. InsideTrack uses Zoom for everything. We’re not exaggerating here. “We use Zoom for everything. We went to a distributed workforce two years ago. Zoom is the primary method of meeting. It’s our conference room. I just leave it open all day so people can jump in and out,” explained Wibbenmeyer. He isn’t the only one – InsideTrack has Zoom Rooms set up across their offices in San Francisco, Portland, Nashville, Denver, and Egypt. “Anyone can connect anytime over Zoom,” said Wibbenmeyer.

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Press Releases

InsideTrack Makes uCoach® Platform Available to College and University Clients

Online learning pioneer Excelsior College first to license technology and analytics platform from leader in student success coaching

InsideTrack, the student support innovator that has coached more than 1.2 million students across more than 1300 higher education programs, today announced it will license its uCoach® platform directly to institutions for the first time. Long recognized as the leader in student success coaching, the San Francisco-based organization will now enable its college and university clients to tap into the same technology and analytics it uses to manage coaching programs for scores of institutions nationwide.

Through InsideTrack’s proven methodology, professional coaches help students set goals, map out success plans, develop non-cognitive skills like critical thinking and time management, and graduate ready for career success. The uCoach platform enables this tailored data- and analytics-driven support to be delivered at scale by combining automated nudges, messaging, interactive coaching content, videos and mobile apps with human coaching.

The first institution to license the uCoach platform is Excelsior College, a private, non-profit institution and distance education pioneer which partnered with InsideTrack to build its new Student Success Center. Through uCoach apps, dashboards, algorithms and other features, Excelsior coaches will engage students, track their progress and ensure coaching resources are put to their most impactful use.

“In order to effectively serve working adults and other post-traditional students, Excelsior College is constantly exploring new ways to make student support more personalized and accessible,” said John F. Ebersole, President of Excelsior College. “InsideTrack’s Capacity Building program has already helped us build a world-class student support operation and their uCoach platform will enable us to operate with even greater effectiveness and scale.”

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