A proven approach
Grounded in research and supported by expertise developed over a decade, InsideTrack Coaching is a based on a replicable methodology that produces measurable results, including an increase in student satisfaction and college enrollment rates.
Coach training and certification
InsideTrack Coaches participate in an extensive coaching and campus training program and must pass a certification exam before they are eligible to work with students. Throughout their tenure, Coaches receive ongoing training and professional development through additional certification levels.
Tools to support program effectiveness
InsideTrack Coaches use Catalyst, our proprietary web-based Coach toolkit, to track student progress and develop the right resources and approach for each student. Campus Directors use Catalyst to aggregate, analyze and report on student trends.
Customized implementation
Prior to implementing InsideTrack Coaching, InsideTrack conducts a site audit, creates a tailored delivery plan, and assigns a Campus Director to monitor and manage the partnership. We then develop campus-specific training to ensure that Coaches become fully integrated into the university.
Student communications
To ensure high levels of student participation in coaching, InsideTrack develops a student communications plan tailored to each university. Outreach includes student videos, a co-branded student Web site, text message reminders, Facebook messaging and student orientation materials.
Coaching sessions
InsideTrack Coaching sessions typically last thirty minutes and occur via phone. However, Coaches are available via email, Facebook, IM and text message during regular business hours. Students often connect with Coaches throughout the week to provide an update on progress, ask questions, and share good news.
Measurable success
In more than 60 formal evaluations, InsideTrack has demonstrated the impact of coaching on randomly selected, statistically balanced coached vs. non-coached student cohorts. InsideTrack consistently improves student engagement, student satisfaction and enrollment rates.
